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SHIPPING & DELIVERY

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Netherlands/Belgium: Next day delivery - Order before 23:59 (free over €100)

 

Germany: 1-2 working days (free over €100)

 

Rest of Europe: 2-3 working days (free over €150)

 

Rest of the world: 2-3 working days (free over €200/$200)

 

Giantello express orders are sent out with FedEx or DHL couriers. A tracking number is supplied via email after the order is processed.

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RETURNS:

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1. REGISTER

Within 30 days of receiving your order, select the items you wish to return and choose the desired return method.

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2. PACK

Pack your items and affix the return label to the package. Don't forget to remove the old shipping label.

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3. SEND

Bring your package to a post office within 3 business days of registration or have your package picked up by using the pickup service (depending on which return method you have chosen).

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4. REFUND

Once our distribution center has received your return you will receive a refund within 10 working days.

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Clothing and Accessories  (includes exchanges and refunds) 

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  • Most clothing and accessories can be returned for a refund or exchange within 30-day days of being delivered to you.

    • All swimwear is final sale and cannot be returned due to hygiene purposes.

    • Backpacks and Lever Belts have a 60-day warranty and return/exchange window – starting from the delivery date.

    • Please be sure to read our Final Sale Policy before sending off your return to ensure your item isn't final sale.

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  • All item(s) being returned/exchanged must meet the following conditions or they may be subject to denial –

      • Items must be unwashed and not put through a dryer

      • Items must not have excessive wrinkling

      • Items must not be covered in animal/human hair or lint

      • Items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.

      • Items with markings or other stains (such as deodorant) will not be accepted.

      • We cannot accept returns (including issuing refunds) or exchanges on any socks or other undergarment pieces due to hygiene reasons.

      • If your product(s) arrived with tags, they must be attached and in their original packaging.

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  • If your return is denied, we will notify you via email and your returned item(s) will be sent back to you. 

  • If you are returning your entire order or your order is 'Returning to Sender' and receive a refund, please note that the original shipping costs will not be refunded.

 

**If your product arrives damaged, incorrect, you didn't receive it, or have other questions regarding your order please contact our Support Team within 30 days of purchasing or delivery.

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