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Netherlands/Belgium: Next day delivery - Order before 23:59 (free over €100)


Germany: 1-2 working days (free over €100)


Rest of Europe: 2-3 working days (free over €150)


Rest of the world: 2-3 working days (free over €200/$200)


Giantello express orders are sent out with FedEx or DHL couriers. A tracking number is supplied via email after the order is processed.




Within 30 days of receiving your order, select the items you wish to return and choose the desired return method.


Pack your items and affix the return label to the package. Don't forget to remove the old shipping label.


Bring your package to a post office within 3 business days of registration or have your package picked up by using the pickup service (depending on which return method you have chosen).


Once our distribution center has received your return you will receive a refund within 10 working days.


Clothing and Accessories  (includes exchanges and refunds) 

  • Most clothing and accessories can be returned for a refund or exchange within 30-day days of being delivered to you.

    • All swimwear is final sale and cannot be returned due to hygiene purposes.

    • Backpacks and Lever Belts have a 60-day warranty and return/exchange window – starting from the delivery date.

    • Please be sure to read our Final Sale Policy before sending off your return to ensure your item isn't final sale.

  • All item(s) being returned/exchanged must meet the following conditions or they may be subject to denial –

      • Items must be unwashed and not put through a dryer

      • Items must not have excessive wrinkling

      • Items must not be covered in animal/human hair or lint

      • Items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.

      • Items with markings or other stains (such as deodorant) will not be accepted.

      • We cannot accept returns (including issuing refunds) or exchanges on any socks or other undergarment pieces due to hygiene reasons.

      • If your product(s) arrived with tags, they must be attached and in their original packaging.

  • If your return is denied, we will notify you via email and your returned item(s) will be sent back to you. 

  • If you are returning your entire order or your order is 'Returning to Sender' and receive a refund, please note that the original shipping costs will not be refunded.


**If your product arrives damaged, incorrect, you didn't receive it, or have other questions regarding your order please contact our Support Team within 30 days of purchasing or delivery.

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